a. To analyze a performance

• Control card
• Statistical Process Control

B. To frame the piloting

• Deming Wheel
• Six Sigma method
• Quality Circles

C. To analyze an operation

• Flowchart
• Geographical layout
• Functional scheme
• The "PERT" tool
• Stratification

D. To investigate the causes of defects and describe their impact

• Diagram of causes and effects
• Method of the 5 why
• Pareto Diagram
• Histogram
• The QQOQCCP

E. To choose the appropriate solution

• Compatibility matrix
• Steps 8D or 8D
• Decision tree

F. To optimize - secure a process

• FMEA
• Gantt chart
• Kanban
• Poka Yoké
• 5S
• Kaizen
• Autodianostic
• Lean

G. To manage the first steps of an analysis

• KJ Diagram
• Analysis of variance
• Brainstorming
• Self-quality matrix
• Value analysis

• The ISO 9001 certification
• Suggestions systems
• Total Quality Management or TQM
• Benchmarking
• Management by Projects
• Knowledge Management
• Reengineering or Business Process Reengineering (BPR)